Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at pizzas-pequods.click, place orders, interact with our digital services, or otherwise communicate with us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

Please read this Privacy Policy carefully. By using our website, submitting an order, creating an account, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We provide pizza and related food products to customers through our website and other ordering channels. Our contact details are as follows:

For all privacy-related inquiries, complaints, or requests to exercise your privacy rights, please contact us using the information provided in Section 14 of this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at pizzas-pequods.click and any subdomains or related web pages;
• Online ordering systems, whether hosted on our website or through third-party platforms;
• Email correspondence, customer service communications, and support requests;
• Loyalty programs, promotional campaigns, newsletters, and marketing communications;
• Any mobile applications or digital tools we may make available to customers;
• In-store digital kiosks or online reservation or catering request forms.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their data practices.

3. Information We Collect

We collect several categories of personal information from and about our users. The nature and extent of information we collect depends on how you interact with our services.

3.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect information that identifies you as an individual, including but not limited to:

• Full name;
• Email address;
• Telephone number or mobile number;
• Delivery address, billing address, and zip/postal code;
• Username and password (stored in encrypted format);
• Date of birth (where required for age verification or promotional purposes);
• Payment information, including credit card numbers, debit card details, or third-party payment processor credentials (processed through secure, PCI-DSS compliant payment processors — we do not store full card numbers on our servers).

3.2 Order and Transaction Data

To process your orders and deliver the food products you request, we collect transaction-related data, such as:

• Order history, including items ordered, customizations, quantities, and pricing;
• Delivery instructions and preferences;
• Special dietary requirements or allergy information you voluntarily provide;
• Dates and times of transactions;
• Discount codes, gift card usage, and loyalty point balances.

3.3 Usage and Browsing Data

When you visit our website, we automatically collect certain technical data about your device and browsing activity, including:

• IP address;
• Browser type, version, and language settings;
• Operating system and device type (desktop, tablet, mobile);
• Pages viewed, links clicked, and navigation paths on our website;
• Time and date of your visits, duration of sessions, and referral URLs;
• Search queries entered on our website.

3.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to recognize you, enhance your experience, and collect analytics data. Details about our cookie use are provided in Section 9 of this Privacy Policy. The types of data collected through these technologies include session identifiers, preference settings, advertising interaction data, and behavioral analytics.

3.5 Communications Data

If you contact us via email, phone, social media, or our website contact forms, we may collect and retain the content of your messages, your contact details, and any attachments or information you voluntarily provide. This includes feedback, complaints, reviews, and customer service interactions.

3.6 Marketing Preferences and Consent Records

We record your marketing preferences, including whether you have opted in or opted out of promotional emails, SMS communications, push notifications, and other marketing messages. Consent records and timestamps are stored to ensure compliance with applicable law.

3.7 Information from Third Parties

We may also receive personal information about you from third parties, including:

• Third-party food delivery platforms and ordering aggregators through which you place orders for our products;
• Social media platforms if you choose to connect your social media account or interact with our social media pages;
• Advertising and analytics partners who provide demographic or behavioral data to help us understand our audience;
• Fraud detection and identity verification services.

4. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are grounded in legitimate business needs, contractual necessity, legal compliance, or your consent:

4.1 Order Processing and Service Delivery

• To receive, process, and fulfill your food orders;
• To arrange delivery or pick-up logistics and communicate estimated arrival times;
• To process payments securely and issue receipts or refunds;
• To manage catering requests and special event orders;
• To accommodate dietary and allergy-related requests you voluntarily provide.

4.2 Account Management

• To create, maintain, and secure your customer account;
• To authenticate your identity when you log in;
• To manage loyalty rewards, points, and promotional credits;
• To allow you to view your order history and saved preferences.

4.3 Customer Support and Communications

• To respond to your inquiries, questions, and complaints in a timely manner;
• To send you transactional communications such as order confirmations, shipping updates, and invoices;
• To notify you of important changes to our menu, services, policies, or terms.

4.4 Marketing and Promotions

• To send you newsletters, promotional offers, discounts, and information about new menu items, where you have opted in or where permitted by law;
• To personalize marketing messages based on your order history and preferences;
• To administer contests, sweepstakes, surveys, and other promotional activities;
• To show you relevant advertisements on our website and through third-party advertising networks.

4.5 Analytics and Website Improvement

• To analyze how users interact with our website and identify areas for improvement;
• To understand purchasing patterns and customer preferences to optimize our menu and offerings;
• To measure the effectiveness of our marketing campaigns;
• To perform internal research and statistical analysis on aggregated, anonymized data.

4.6 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, and legal obligations;
• To respond to lawful requests from government authorities, regulatory bodies, or law enforcement;
• To detect, investigate, and prevent fraudulent transactions, security incidents, and other illegal activities;
• To enforce our Terms of Service and other agreements;
• To protect the safety, rights, and interests of our customers, employees, and business partners.

5. Legal Bases for Processing

Where applicable under United States federal and state law, including the CCPA/CPRA, we process your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to enter into or perform a contract with you, such as processing and delivering your food order.
• Consent: You have given us clear and affirmative consent to process your personal data for a specific purpose, such as receiving marketing emails. You may withdraw your consent at any time.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, ensuring website security, preventing fraud, and conducting business analytics, provided those interests are not overridden by your fundamental rights.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject, including tax reporting, food safety regulations, and responding to lawful legal processes.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third-party service providers and in certain legally required circumstances as described below.

6.1 Service Providers and Business Partners

We engage third-party companies and individuals to provide services on our behalf. These service providers are contractually bound to use your personal information only for the purpose of providing services to us and in accordance with applicable privacy laws. Such third parties may include:

• Payment processors (e.g., Stripe, Square, PayPal) for secure payment authorization and fraud prevention;
• Delivery and logistics partners who fulfill delivery orders on our behalf;
• Cloud hosting and IT infrastructure providers for website hosting and data storage;
• Email marketing and communication platforms used to send transactional and promotional messages;
• Analytics providers (e.g., Google Analytics) for website usage analysis;
• Customer relationship management (CRM) software providers;
• Fraud detection and identity verification services;
• Third-party food ordering and delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) through which you may place orders.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts when we are required or permitted to do so by law, including:

• In response to a subpoena, court order, search warrant, or other lawful legal process;
• To comply with applicable federal or state laws, including food safety regulations, tax obligations, or employment law;
• To investigate or prevent fraud, security threats, or illegal activities;
• To protect the rights, property, or safety of Pequod's Pizza, our customers, employees, or the general public.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or other corporate transaction involving Pequod's Pizza, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or use of your personal information as required by applicable law, and we will ensure that any successor entity continues to honor the commitments made in this Privacy Policy.

6.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you choose to participate in a co-branded promotion or partner program.

6.5 Aggregated or Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties for research, analytics, or marketing purposes. Such data does not identify any individual customer and is not subject to the same restrictions as personal information.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal data within our organization is restricted on a need-to-know basis. Our staff who handle personal data are bound by confidentiality obligations and receive regular privacy and security training.
• PCI-DSS Compliance: Our payment processing systems are compliant with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure the protection of payment card information.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and anti-malware technologies to protect our infrastructure.
• Regular Security Audits: We conduct regular security reviews, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems.
• Incident Response: We maintain a data breach response plan to identify, contain, and remediate security incidents promptly, and to notify affected individuals and regulatory authorities as required by applicable law.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you as required by applicable law.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and other applicable state privacy laws.

8.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the purposes for which we collected it, and the categories of third parties with whom we have shared it.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the information and the purposes for which it is being processed.

8.3 Right to Deletion

You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions (e.g., where we are required to retain data for legal compliance, fraud prevention, or completing a transaction you requested).

8.4 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. We do not sell your personal information for monetary consideration. However, if we engage in any data practices that may constitute "sharing" under the CPRA, you may opt out by contacting us at [email protected] or by submitting a request through our website.

8.5 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information (such as financial account details or health-related data) to uses that are necessary to provide the services you request. We only use sensitive personal information for the purposes described in this Privacy Policy.

8.6 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer that information to another party where technically feasible.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We will not deny you goods or services, charge you a different price, or provide a different level of service based solely on the fact that you exercised your privacy rights under applicable law.

8.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"; or
• Submitting a request through the contact form on our website at pizzas-pequods.click.

We will verify your identity before processing your request to protect your personal information from unauthorized access. You may designate an authorized agent to submit requests on your behalf. We will respond to verifiable consumer requests within the timeframes required by applicable law (generally within 45 days, with an extension of up to 45 additional days where reasonably necessary).

9. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and other tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and serve you relevant advertisements.

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most browsers allow you to refuse, delete, or be notified when cookies are set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features. You may also opt out of interest-based advertising by visiting optout.aboutads.info or the Network Advertising Initiative opt-out page at optout.networkadvertising.org.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy, available on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods we apply are as follows:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with industry best practices and applicable legal requirements.

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Our practices with respect to children's data are designed to comply with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506, and the FTC's COPPA Rule, 16 C.F.R. Part 312.

12. International Data Transfers

Pequod's Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers, including cloud hosting providers, analytics services, and payment processors, may operate servers or process data in other countries outside the United States.

When personal information is transferred to a country that may have different or less stringent data protection laws than those applicable in your state of residence, we take steps to ensure that your personal information remains protected. These steps may include:

• Entering into data processing agreements with service providers that include appropriate contractual safeguards;
• Using service providers that are certified under recognized frameworks or adhere to equivalent data protection standards;
• Implementing technical and organizational security measures to protect data during transfer.

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States or other countries. We are committed to ensuring that any international transfers of your personal data are subject to appropriate safeguards.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), effective January 1, 2023. These rights are described in Section 8 of this Privacy Policy and include the right to know, correct, delete, and opt out of the sale or sharing of your personal information.

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, IP address, phone number);
• Personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as address and payment information;
• Commercial information (order records, transaction history);
• Internet or other electronic network activity information (browsing history, interactions with our website);
• Geolocation data (approximate location based on IP address or delivery address);
• Inferences drawn from this data to create a profile about your preferences.

We do not sell personal information as defined under the CCPA/CPRA. We will not discriminate against you for exercising your California privacy rights. To submit a California privacy rights request, please contact us at [email protected].

California residents who wish to make a complaint about our privacy practices may also contact the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's office at oag.ca.gov/privacy.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority in your state. Below are the key regulatory bodies in the United States that oversee privacy and consumer protection:

14.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws, including the FTC Act, which prohibits unfair or deceptive acts or practices in commerce. Complaints can be submitted at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

14.2 California Privacy Protection Agency (for California Residents)

California residents may file complaints regarding violations of the CCPA/CPRA with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]

14.3 State Attorneys General

If you reside in another state with an applicable state privacy law, you may file a complaint with your state's Attorney General office. Many states have consumer protection divisions that handle privacy-related complaints.

15. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pequod's Pizza. We provide these links for your convenience, but we are not responsible for the privacy practices, content, or data security of those third-party sites. This Privacy Policy does not apply to any third-party websites or services. We strongly encourage you to review the privacy policies of every website you visit before providing any personal information.

Our website may also integrate with third-party tools and services such as social media sharing buttons, embedded maps, third-party payment widgets, and customer review platforms. These third-party services may collect information about you independently in accordance with their own privacy policies.

16. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites visited by their users. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection or use practices in response to DNT signals. We will continue to monitor developments in this area and update our practices accordingly as standards evolve.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or industry standards. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post a prominent notice on our website informing you of the update;
• Send you an email notification if you have an account or have subscribed to our communications, where required by law.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

We are committed to resolving any privacy concerns you may have in a prompt, fair, and transparent manner. All privacy rights requests will be processed within the timeframes required by applicable law.

This Privacy Policy was last reviewed and updated on April 11, 2026. All previous versions of this Privacy Policy are superseded by this document.